You can send a ticket and ask for a review of trades that have encountered problems or were closed with conditions contrary to your expectations.

For this purpose, the necessary documents must be provided by the customer:

The client must send the trading account number and the position number along with the description and trading journal of the position in a ticket.

Also, clients can send pictures to better present their problem

The following method can be used to prepare a trading journal:

https://dl.aron-groups.co/support/Training/25_journals_fa.pdf