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Everything about deals

Deposit and withdrawal



Everything about deals

Trading accounts
Trading platform

Deposit and withdrawal


“The entered password is unacceptable” error

Your password should have at least 6 characters, including one uppercase letter, one lowercase letter, and one number.

“Invalid phone number” error

Enter your phone number in this format: +Country Code and phone number.

What is the verification code?

A verification code sent to your email is needed for certain actions like password changes or withdrawals. To get it, check your email.

Why haven’t I received the verification code?

Ensure your email is entered correctly. If not, contact support to update it. Also, check your spam folder. If you use Gmail on your smartphone, update your email app or use a web browser to check your email.

“This email address is already in use” error

This error means your email was registered before. To recover your password, visit this link: Password Recovery. Select “forgotten your password” and enter your email. After receiving the verification code, you can set a new password.

How can I pass verification?

Access your user panel here, choose “Profile” > “Verification” > “Next step,” and upload a selfie with your ID next to your face.after that you will need to Face the camera (you can use your phone for easier verification proccess ). Ensure your face is within the frame. Then, slowly turn your head around in a circle.

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I encounter error when uploading my identification document, what should I do?

Ensure your file format is .JPG and the size is below 10 Mb. If issues persist, use the Aron Registration Bot for verification.

How should we know the reason for not being verified?

In your “Profile” under “Settings,” you’ll find reasons for verification failure in the “Verified Documents” section at the bottom.

How would I know if I am verified?

Check your “Verification Status” in “Profile” > “Settings.” If it changes from 0 to 1, your documents are approved. If not, look in the “Verified Documents” section for reasons

Is there an age restriction for registration?

You must be at least 18 years old to register.

How do I create an account?

To create either a live or demo account, go to your user panel. Select “Open Account” from the menu, specify the desired account type, provide the required information, and click “Create Account.” Your login and password will be sent to your email.

What is the difference between live and demo accounts?

Demo accounts are for practice, using virtual funds and resulting in virtual profits and losses. Live accounts require real funding and involve actual profits and losses.

What is the difference between I.R. Toman and U.S. Dollar accounts?

For USD deposits, create a USD account to receive profit in U.S. Dollars.XTS stands for Iranian Rial if you are not a native , use USD to deposit into your account

What currencies can be used to create an account?

You can deposit using cryptocurrencies, U.S. Dollars, Euros, and Turkish Lira. However, Aron Groups Broker accounts operate in U.S. Dollars.

How is spread calculated in different accounts?

Spreads are floating in all accounts, determined by Ask and Bid levels. VIP, Standard, and cash accounts have significantly lower spreads than Nano accounts.

How can I change my leverage?

To change leverage, submit a ticket to support. Ensure no open positions when making this request. Visit your dashboard, choose support, and create a ticket to request leverage changes.

How many trading accounts can I create?

You can create up to 10 real accounts and 5 demo accounts. For more accounts, submit a ticket explaining your request via the support section in your dashboard.

How much is the minimum deposit for creating a trading account?

Minimum deposits vary by account type:

-Standard: 50 USD

-Cash: Equivalent of 500 USD

-VIP: 1,000 USD -Nano: 1 USD (requires a minimum 1 USD balance)

-Binance Account: 200 BTC -Copy Trading: 200 USD

Please note the minimum deposit per transaction is 10 USD.

How can I determine the type of account I’ve created?

To find out which type of account you’ve created, click on “Open Account” in the dashboard. There, you’ll be able to see a list of your existing live and demo accounts.

Where are your servers located?

Our MetaTrader servers are located in the Netherlands, Germany, and London. Our CRM servers are in Eastern Europe, while our website servers are in London.

How is the margin level calculated?

Margin level is the ratio of equity to margin (percentage). Margin level is calculated using the formula: Margin level = Equity / Margin * 100. It’s important to understand the margin level because it determines your ability to continue trading.

How can I calculate my free margin?

Free margin is the difference between equity and locked margin. It represents the amount of money that is available for opening new positions or offsetting losses in existing positions. The formula for calculating free margin is: Free margin = (Equity – Margin). Click here to learn details.

How is margin calculated?

Margin is the locked fund required to open a position when using leverage. The formula for margin calculation is: Margin = (Value of trade / Leverage). For example, to trade 1 lot of EUR/USD with 1:100 leverage, the margin needed would be calculated as (Value of trade / Leverage), where the value of trade equals (trading volume * contract size * price of symbol).

How is my trading account equity calculated?

Equity is calculated as the sum of your account balance and the profit or loss from open positions. The formula for equity is: Equity = Balance + variable loss/profit.

How is swap rate calculated for different types of accounts?

The swap rate for Iranian symbols is calculated using the formula: (Contract size * trading volume * long swap point / short swap point). For international symbols, the formula is: (Contract size * trading volume * long swap point / short swap point * tick size). Contract size, tick size, and swap rates for international and Iranian symbols can be found on our website.

How are commissions calculated for different types of accounts?

Commissions are calculated based on the value of each position. The commission percentage varies depending on the value of the trade, the traded symbol, and the type of account. The formula for commission calculation is: Commission = (Value of trade * specified percentage / 100). You can check the specified commission percentage for each trading symbol or market here.

When are the swap rates applied?

Swap rates are applied every night at 2:00 AM server time. They are applied to all positions that are kept open after this specified time.

How much is 1 lot in each trading symbol?

You can find the contract volumes for each lot of trading symbols here. Alternatively, in the MetaTrader platform, you can go to the “Symbols” section in Market Watch and select “Properties” to view the contract size for each symbol.

What is leverage?

Leverage is a tool that allows traders to borrow credit from their broker to trade larger volumes.

What is the difference between Netting and Hedging?

Netting strategy: You will have one open position on one currency pair, and if you increase your volume, the total volume of that trade will be averaged. Opening an opposite position will decrease your trading volume. Hedging strategy: A separate position will be opened for each trade you execute on a certain currency pair.

Is scalping allowed?

Scalping is a type of day-trading aimed at gaining small profits in short time periods. Traders in all types of accounts at Aron Groups Broker can effectively scalp due to low spread rates.

How much is the minimum and maximum trading volume?

You can find the minimum and maximum transaction volumes for each account in the trading accounts table here.

When is trading hour at Aron Groups Broker?

Check symbol properties here.

Is there any guarantee that my trades are executed at the exact specified price?

Orders are executed instantly at specific levels like Sell Limit, Take Profit, Stop Loss, Buy Stop, Buy Limit, and Sell Stop. However, Aron Groups Broker reserves the right to execute trades at the first available price in case of rapid market movement or major economic news.

Would spread rates change if any major news is published?

Spread rates at Aron Groups Broker are floating and vary based on demand and supply. They may increase during economic news releases and times of low liquidity.

How can I open a new position?

To open a new position on the desktop version, click “New Order” in the “Tools” menu or press F9. Alternatively, double-click on your chosen symbol in “Market Watch” or right-click the symbol and select “New Order” from the “Trade” in the Terminal. The order window allows you to open or adjust trades.

On Android/iOS, choose your symbol from “Quotes” and select “New Order.” You can specify your trade’s volume (measured by Lot), set Stop Loss (SL), Take Profit (TP), and choose between Fill or Kill and Immediate or Cancel orders for complete execution or cancellation.

How can I close an open position?

In the desktop version, double-click or right-click on the position you want to close and click “close.” In Android/iOS versions, press the order you want to close from the “Trade” tab and use the small pop-up window.

Why can’t I place a new order?

You may have reached the margin call level or have insufficient equity. Margin call limits vary by broker.

Why my positions get closed automatically?

If your margin level falls below the margin call level and your position continues to move against you, your losing positions will be automatically closed by the broker. This automatic closure is known as the “Stop Out” level, and each Aron Groups Broker account type has its own predefined level, such as 50%.

For instance, if your margin level drops below 50%, MetaTrader will start closing your positions with the highest losses. Typically, closing a single position will push the margin level back above 50% because it releases the margin previously locked by that position. This increase in margin level happens because the total locked margin decreases, leading to a rise in the margin level. If, however, other positions still keep the margin level below 50%, the system will automatically close those positions as well.

What should I do if I have problems with a certain position?

Please create a support ticket from your dashboard. To submit a ticket, choose “support” from dashboard and click on “create a ticket” in the new window to submit your request.

How can I specify or modify Stop Loss or Take Profit?

Setting Stop Loss: Use the Stop Loss option to prevent further losses if the market moves against your trade. It functions as a market or pending order, executing at the bid price for buy trades and the ask price for sell trades.

Setting Take Profit: Take Profit closes your trade when it reaches a specified profit level. Like Stop Loss, it executes at the bid price for buy trades and the ask price for sell trades.

To set or adjust Stop Loss and Take Profit:

-Open the “Trade” tab in the “New Order” window

-Specify your desired Stop Loss (SL) and Take Profit (TP) levels

-To modify SL or TP, right-click on your trade in the “Trade” tab and select “modify or delete”

Note that you can’t change SL or TP once the trade reaches the specified price.

Why has my position started with loss?

Your position may begin with a loss due to the spread rate. The spread represents the difference between the price at which a buyer is willing to purchase an asset (ask) and the price at which a seller is willing to sell it (bid).

Wider spreads indicate greater differences between ask and bid prices, often occurring in low liquidity and high volatility conditions. Conversely, narrower spreads suggest lower volatility and higher liquidity, which leads to smaller spreads when trading highly liquid currency pairs.

Do you offer swap-free accounts?

VIP account: Margin Call at 70%, Stop Out at 50%

Cash account: Margin Call at 30%, Stop Out at 10%

Standard account: Margin Call at 50%, Stop Out at 30%

Nano account: Margin Call at 50%, Stop Out at 30%

Social account: Margin Call at 50%, Stop Out at 30%

What leverage do you offer?

Cash accounts: Maximum leverage is 1:2 Standard accounts: Maximum leverage is 1:500 VIP accounts: Maximum leverage is 1:300 Nano accounts: Maximum leverage is 1:1000 Copy trading accounts: Maximum leverage is 1:150 Binance accounts: Maximum leverage is 1:125 For Cryptocurrencies: Standard and VIP accounts: Leverage is 1:125 Nano account: Leverage is 1:80 Bainance account: Leverage can be chosen from 1:5 to 1:125 For Stocks: Nano account: Leverage is 1:50 Standard Account: Leverage is 1:30 VIP account: Leverage is 1:20

Do all accounts have interest?

Standard, Cash, and VIP accounts accrue interest. This interest is calculated based on the amount of money not used for trading and is a part of your “Free margin.

How much interest is credited to the trading accounts?

Annual profit varies depending on the type of account: Cash accounts: 2% Standard accounts: 0.5% VIP accounts: 1%

Are there any symbols that are commission-free?

Yes, all trades in XAUUSD and EURUSD up to a certain limit have no commission.

How can I withdraw my funds?

There are different methods available for withdrawing your funds. Withdrawals can be processed through your user panel during specified time periods. You can initiate a withdrawal by following these steps: Exchange: Asset → Withdrawal → XTS → Exchange Online Platforms: You can use online payment platforms such as PerfectMoney, WebMoney, TopChange, and Payeer. Cryptocurrency: Currently, investors and traders are allowed to make withdrawals through three crypto networks: BEP20, ERC20, TRC20, and Omni.

What are the minimum and maximum withdrawal limits?

The withdrawal limits vary depending on the method you choose: Withdrawal through Online U.S. Dollar platforms (TopChange, WebMoney, PerfectMoney, Payeer): You can withdraw amounts ranging from 10 to 2,000 U.S. Dollars. Withdrawal through Tether cryptocurrency: You can withdraw amounts between 10 and 3,000 U.S. Dollars. Withdrawal through bank transfer: Withdrawals are permitted in the range of 100 to 2,000 U.S. Dollars.

Do I need to pay a withdrawal fee?

Withdrawal fees are applied in accordance with the deposit and withdrawal terms and conditions, which you can find here.

Can I use a third party for withdrawals?

Using a third party for withdrawals is not allowed when using exchange or bank transfer methods. However, if you are using online payment platforms like WebMoney, PerfectMoney, Tether, and Dai, you may be allowed to withdraw through a third party.

How do I initiate a withdrawal from my account?

Go to the “Funds” section and select “Withdrawal.” Then, choose your preferred withdrawal method and confirm the details of your request on the following page. You can refer to our step-by-step tutorials on how to request a withdrawal for more guidance.

Can I use a different withdrawal method than what I used for deposit?

Yes, it is possible for traders and investors to use a different withdrawal method than the one used for the deposit. However, in such cases, a 5% withdrawal fee is applicable.

Can I make withdrawal while I have open positions?

You can withdraw your free margin even if you have open positions, provided that your margin level doesn’t fall below 200%.

How can I cancel my withdrawal request?

Contact customer support. Follow these steps to create a cancellation request: Choose “Support” from your dashboard Create a new ticket in the newly opened window Send your request for canceling your withdrawal

Why was my withdrawal request canceled?

Your withdrawal request may be canceled for various reasons, including: Requesting withdrawal from a different platform than the one used for deposit. Requesting withdrawal for funds marked as No-Trade. Having less than 200% margin in your trading account. Information mismatch in platforms like TopChange, Exchange, Visa, and Mastercard compared to your trader identity.

How long does it take for my withdrawal request to be processed?

All withdrawal requests are processed by the financial department on the same day. However, the processing time may vary depending on the withdrawal method you’ve chosen. If 72 hours have passed since you submitted your withdrawal request and it hasn’t been executed yet, please contact customer support to inquire about the delay.

Why was my withdrawal canceled? What should I do?

If your withdrawal has been canceled, you will receive an email from the broker explaining the reason. You can also check the transaction history in your user panel dashboard to see whether your request has been confirmed or canceled. If the request has been canceled and you need more information about the cancellation reason, please contact customer support.

Which methods can I use for deposits?

You can choose from various methods to deposit funds: Online Exchange: A Telegram bot is provided for depositing funds. Online Platforms: Deposit in U.S. Dollars using online payment platforms such as PerfectMoney, WebMoney, TopChange, Payeer, PayPal, and ininal. Bank Transfer: Visa Card and MasterCard: Deposit in various currencies. Cryptocurrency: You can make deposits using cryptocurrencies like Tether, Bitcoin, ETH, Bitcoin Cash, Litecoin, Ripple, Dogecoin, Zcash, Dash, Binance USD, USD Coin, DAI, PAX, TrueUSD, and Lumen.

What is the minimum deposit amount?

The minimum deposit varies based on the deposit method: Bank Transfer: 100 U.S. Dollars Visa Card and MasterCard: 100 U.S. Dollars U.S. Dollar online platforms (Skrill, PayPal, ininal): 100 U.S. Dollars U.S. Dollar online platforms (PerfectMoney, WebMoney, TopChange, Payeer): 10 U.S. Dollars Cryptocurrency Platforms (Tether, Bitcoin, ETH, Bitcoin cash, LiteCoin, Ripple, Dogecoin, Zcash, Dash, Binance USD, USD coin, DAI, PAX, TrueUSD and Lumen): 20 U.S. Dollars

Do I have to pay a deposit fee?

Depositing through certain methods incurs fees: The platform, bank transfer, Visa card, and MasterCard have a 3% deposit fee. For U.S. Dollar platform deposits, PayPal incurs a fee.

How can I fund my account?

To fund your account: 1. Visit the funds page in your dashboard. 2. Choose your deposit currency (U.S. Dollar or cryptocurrency). 3. Select your deposit method: -Online Exchange: Use the Telegram bot. -Online Platforms: Deposit in U.S. Dollars using online payment platforms. -Bank Transfer -Visa Card and MasterCard: Deposit in various currencies. -Cryptocurrency: Make deposits using cryptocurrencies.

How long does it take for my deposit request to be processed?

All deposits are typically processed within 2 hours according to the related platform. If the processing time exceeds this duration, please contact customer support.

Can I deposit from a country other than my country of residence?

Yes, you can deposit from anywhere in the world using various deposit methods: Online Platforms: You can deposit in U.S. Dollars using online payment platforms such as PerfectMoney, WebMoney, TopChange, Payeer, PayPal, and ininal. These platforms are accessible globally. Bank Transfer: If you choose to deposit via bank transfer, it typically allows international transfers. This means you can deposit from your bank account in your home country, even if it’s different from your current country of residence. Cryptocurrency: Depositing with cryptocurrencies like Tether, Bitcoin, ETH, Bitcoin Cash, Litecoin, Ripple, Dogecoin, Zcash, Dash, Binance USD, USD Coin, DAI, PAX, TrueUSD, and Lumen is location-independent. Cryptocurrency transactions are borderless, so you can deposit from anywhere in the world.

Can I deposit via a third party?

Deposits via a third party are not allowed when using bank transfer, Visa card, and MasterCard. However, it is possible to deposit via a third party when using cryptocurrencies or other deposit methods such as online payment platforms and exchanges.

Why was my deposit request canceled?

Your deposit request may be canceled for various reasons, including: Incomplete form (e.g., no signature, no tracking number, incorrect information, unfilled sections) Inconsistency between the card number and the deposit receipt Depositing via a third party without following the required steps Invalid documents Using Photoshop to edit photos Not sending the receipt and other documents properly Inconsistency between the written amount and the deposited amount

Why was my deposit canceled? What should I do?

If your deposit has been canceled, you will receive an email explaining the problem. For further information or assistance, please contact customer support.

How can I transfer funds between my trading accounts?

To transfer funds between your trading accounts, go to the “Funds” section on your dashboard and select “Transfer.” In this window, you can move your funds between trading accounts and wallets. Please note that the currency of both accounts must be the same for the transfer to be successful.

Are there any limitations in transferring funds?

There are no limitations on internal transfers between wallets, trading accounts, and investment accounts.

Do I have to pay a commission when transferring internally?

No, there are no commissions for internal transfers between wallets, trading accounts, and investment accounts.

Do I have to pay a commission when transferring between trading and investment accounts?

No, there are no commissions for transferring between trading and investment accounts. However, you will need to submit a support ticket for transfers between the bank panel and trading account or wallet. To create a ticket, go to the “Support” section on your dashboard and create a new ticket to submit your request.

How long does it take for my internal transfer to take place?

Internal transfers between accounts and wallets typically occur within seconds.

Why is the withdrawal request inactive?

Your withdrawal request may be inactive for the following reasons: -Ensure you’ve made the request within the allowed time frame. Withdrawals are free from 13:30 UTC on Sunday to 13:30 UTC on Monday, with a 1% commission on Tuesday, Wednesday, and Thursday from 06:30 to 13:30 UTC. -Ensure your identity has been confirmed; otherwise, you won’t be allowed to make a withdrawal.

The “Continue” button is inactive when I try to deposit/withdraw.

-Fill in all required fields marked with an asterisk. -Enter the amount in the specified section. -For withdrawals, ensure the withdrawal amount, excluding commission, meets the minimum requirement.

The information is not accepted by the exchange bot.

The complete name must be submitted in the bot. The contact number must be consistent with the number submitted at the time of registration.

Why do I receive “Invalid account” error in MetaTrader?

You might encounter an “Invalid account” error in MetaTrader due to one of the following reasons: -Entering incorrect login or password. -Pasting the password with spaces. -Choosing the wrong server.

What is the “Insufficient funds on account” error?

The “Insufficient funds on account” error occurs when you don’t have enough funds for withdrawal or transfer. Double-check the entered amount and your trading account to ensure a successful transfer or withdrawal.

What is the “unknown error EXCHANGE_MAX_AMOUNT with code 803” error?

You may see this error if the amount exceeds 800 U.S. Dollars during an exchange. In this case, you should split your amount into smaller portions.