What should I do if I have a problem with a particular trade?
March 28, 2024
You can send a ticket and ask for a review of trades that have encountered problems or were closed with conditions contrary to your expectations.
For this purpose, the necessary documents must be provided by the customer:
The client must send the trading account number and the position number along with the description and trading journal of the position in a ticket.
Also, clients can send pictures to better present their problem
The following method can be used to prepare a trading journal:
https://dl.aron-groups.co/support/Training/25_journals_fa.pdf
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