In this section, you can find the answers to the questions with the highest number of repetitions from the users, if you still have questions in mind, you can get help from our experts in the online support department.
The entered password is unacceptable-
The password must contain 6 characters, at least one upper-case, one lower-case letter and one number
What is the “invalid phone number” error?+
Enter your phone number like this: +Country Code and phone number
What is the verification code?+
You will need a verification code to submit your requests, to change your password or for withdrawal. The verification code will be sent to your Email. You shall enter the code to continue the process.
Why hasn’t the verification code been sent to me?+
If you have registered through the registration bot, make sure that you have entered your Email address correctly. If the Email address hasn’t been entered correctly, enter your dashboard and choose support, create a ticket and fill in the description section accordingly for your Email to be modified as soon as possible.// Otherwise, check your spam. Also if you use your smartphone to check your Gmail, you should update your Email application or use a web browser to check your Email
What is the “This email address is already in use” error?+
Seeing this error means that your Email address has been used to register in Aron Groups before. If you have forgotten your password, you should recover it. Keep in mind that you are only able to register in Aron Groups once. Visit the following link to recover your password: https://my.arongroups.co/fa/login Then choose “forgotten your password” and enter the Email address you used for registering in the newly opened page. By hitting send, the verification code will be sent to your Email. When you enter the verification code, you will be allowed to choose a new password for your user panel.