FAQ

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How to register in Aron Market?

Registering using the website:

Enter to the website: https://client.arongroups.co/fa/register/ .

Enter your full name in English according to your document.

Then, enter your other information and click on "Continue."

Check your email to receive a verification code.

Enter the verification code.

Enter your email and password and click on the "Login" option.

If you need more help, read the following file:

https://dl.aron-groups.co/support/Training/01_Register_fa.pdf

I entered the password, but it was not accepted.

The password must have at least 12 characters and contain at least one uppercase English letter, one lowercase letter, and numbers.

What does invalid phone error mean?

Enter your mobile number as +989123456789, and do not change it if the + sign is moved on the registration page.
Note that your keyboard must be set to English when entering the number.
If you see a "Duplicate Number" error when registering the number, use another mobile phone number and change your mobile number after registering by sending a ticket.

What is a verification code?

A verification code (personal identification number) is required to confirm any request to open an account, change a password, or withdraw. Your verification code will be emailed; you must enter the verification code to continue.

Why was the verification code not sent to my email?

If a bot did your registration, make sure that you have registered your email correctly. If you have not registered the email correctly, go to your user panel, select the "Profile" option, and register a ticket. On the next page, click "Create a Ticket" and provide the necessary explanations to the technical department. Your email will be corrected as soon as possible. Otherwise, check your spam folder. Also, if you use a mobile phone to enter Gmail, you must update your email application or use a browser to open the email; note that the browser is updated, clear the browser cache, and then request a new code.

What does the “This email is already registered” error mean?

The error means your email address has already been used to register with Aron Markets.

If you have forgotten your password, you should try to recover it. You should note that you can only open one Aron Markets account.

To recover the password, enter the following address:

https://my.arongroups.co/fa/login

Then select the "Forgot Password" option and enter the email you have registered with.

Click on the "Send" option to send a verification code to your email address. Enter the verification code in the corresponding section to choose a new password for your panel.

What does the “IB Promo Code” option mean during registration?

If you want to register using a referral code, you must register the code in this section. Otherwise, leave the field blank and complete your registration. You do not need to enter the code if you use a personal IB link.

Is it possible for a Trader to register as an Aron Markets through different emails?

According to the rules, each customer can register, authenticate, and use broker services with only one email; otherwise, according to the regulations of the broker, the account will be blocked and fined.

How should I learn about the reason for the rejection of my verification?

Go to the “User Panel,” then the “Profile” section, and after that, the “Verification” section. View your status; if it is rejected, you will see the reason in the same place. The reason for your verification rejection will also be sent to your email.

I get an error when uploading my ID, what should I do?

Please note that the image must be uploaded as JPG, and the size should not exceed 10 MB.

Don’t scan the cards. Using a mobile phone, take a photo of your documents. Provide appropriate light, and don’t use the flash of the phone. Avoid creating any shadow, and don’t copy the image. If everything is ok, then upload it.

If you need more help, please read the following link:

https://dl.aron-groups.co/support/Training/Verification_Guidance.pdf

How should I know my profile has been verified?

Log in to the “User Panel,” then the “Profile” section, and again the “Profile” icon. The “Profile Has Been Verified” option should be visible with a green tick.

Also, the verification result will be sent to your email.

Why does my profile need to be verified?

If you are under 18 years old, your documents will not be approved.

If you have already registered and verified on the site, you will not be allowed to register and authenticate again according to the rules.

If your profile is not verified, send a ticket and ask for the reason. Our Aron expert personnel will review your account quickly.

Also, if you still need to register your first and last name exactly as in the document and your verification is not confirmed, contact the support team and request a review.

How can I verify?

After entering your “User Panel,” enter the “Verification” section through the following address:

https://client.aronforex.com/fa/profile/verification-widget/?sl=1

You can use your national ID, smart driving certificate, birth certificate, or valid passport to verify your profile.

To register using a national ID or birth certificate, use the “ID Card” option and upload both sides of the ID card or the top section and bottom section of the first page of your birth certificate.

You can read the following link to see the instructions in detail:

https://dl.aron-groups.co/support/Training/03_Automatic_authentication_fa.pdf

How can I open a live and a demo account?

To open a live and demo account, enter your “User Panel” at https://client.arongroups.co/login and select “Accounts” from the menu. Select the type of account you want to open. Fill in the required details and click on “Open Account”. The login and password will be sent to your email.

Why some withdrawal option are not Active?

You will only allowed to withdraw if your profile is verified.

Also, |In case of violation, such as fraudulent activity, the broker will temporarily disable the possibility of withdrawal until the result is determined, underscoring the importance of maintaining a clean trading record.

Why the “continue” key is disabled for me when registering a withdrawal/deposit?

When depositing, it's important to select an active account. Please note that depositing to wallets is currently disabled, ensuring your funds are securely held within the platform. When initiating a withdrawal, it's important to follow these steps: First, click on the "Payment Details" option. Then, register the receiver's details accurately. Finally, click "Continue" to proceed with the withdrawal. This clear process will help you feel confident in your actions. When entering the price, the amount should be at least 500 thousand IRT if we want to make a withdrawal in IRT, considering the fee deduction. If you intend to withdraw through other methods, the withdrawal amount should be at least 20 dollars/tether.

An error accrued when registering a deposit using the broker robot / my deposit through the exchange is not displayed on the Site.

When using the exchange robot, you must use the mobile number and email you entered on the Site during registration.

When the deposit is confirmed, take a screenshot and send the confirmation message.

Why does the invalid account error appear on Metatrader?

The invalid account error message may appear for one of the following reasons:

1- You need to enter your login or account number correctly.

2—You need to enter the account password correctly. Please copy this password from the broker's email and paste it into Metatrader. Be careful not to paste extra spaces.

3- You need to select the relevant server correctly.

4- You don't use the right VPN to access Metatrader.

What is the “Bad credentials” error?

If you see this Error when entering the user panel, you need to change your password. Click on "Forgotten Password," and an email will be sent to you. Change the password, go to the user panel, and log in with the new password.

What is the error “Amount is *** USD minimum deposit”?

When making the first deposit to your trading account, you must deposit the minimum required amount.

You will encounter this Error when making a deposit less than the minimum allowed.

For example, to open a standard account, you must deposit at least 50 dollars or its equivalent in IRT.

I am unable to ask the Academy Group my questions. What should I do?

You can use the Aron Markets Academy for free, but if you have any questions, you must have at least a $10 balance in one of the trading accounts, such as Nano, Standard, or VIP. This amount will not be deducted from your account; it only shows that you are a customer.

I have lost my email, and I need to change It.

If you need to change your email but need access to your trading panel, complete the relevant form through the link below and change your email.

After completing the form, be sure to send a ticket and inform the support team so that the necessary actions can be taken:

https://forms.gle/sSad3RZvU6LjEFpW8

I have not activated the Two-step verification, but I can’t log in to my account. I need to remove it.

Click on the link below and send your application to deactivate the 2-step verification. This empowerment will help you take control of your account settings.

After filling out the following form, inform the support team by sending a ticket so that the necessary actions can be taken:

https://forms.gle/sSad3RZvU6LjEFpW8

Why does the “Maximum accounts created” error appear on the screen?

Note that you are only allowed to create one account of any type, except for the Aron saving account, where you can make two accounts: a dollar and a IRT account.

To change the trading style of your account, visit the "User Panel," click on "Profile Section," and send a request. (Convert account from netting to hedging or vice versa)

How to change your password?

To change your password, go to the "Profile" section in your dashboard and select the "Profile" option again.

On this page, click on the "Change" option next to the "Password" phrase.

Now, first, you should enter the current password and then the new password in 2 steps.

Note that the password must contain at least 12 characters, at least one uppercase letter, one lowercase letter, and numbers.

Then, a PIN, a combination of numbers and letters, will be emailed to you. You may find this PIN in your spam folder. Copy and confirm it to change your password successfully.

How do you open a live and a demo account?

To open a live and demo account, enter your user panel through the following address:

https://client.arongroups.co/accounts

Choose the "Open a Demo Account" option or the "Main Account" from the "Accounts" section.

You can open a demo or trial account through the "Open Demo Account" section.

In this way, select the lever, type of currency, and your desired balance for the demo, and then choose the option to "Open the Account" on the executed page. The login and password to connect to Meta Trader 5 will be sent to your email.

You will enter a new page by selecting the option "Open the Main Account," where you can choose the type of account, the type of contract (netting/hedging), the amount of leverage, and the type of account currency. The login and password to connect to MetaTrader 5 will be sent to your email.

To log into trading accounts select the server address based on account type:

AronMarket-Demo: Demo accounts

AronMarket-MT5: Main accounts

Is it possible for a Trader to register as an Aron Markets through different emails?

How do you edit personal information in an Aron Markets account?

To correct your name and address, date of birth, or identity information, you should enter the "Profile" section, then the "Ticket Registration" section, and after that, declare your correct information to be corrected.

Also, to change your email or contact number, go to the "Profile" section and use the "Change" option to change your email or mobile number.

Is It Possible to Recover a Forgotten Password?

To recover the password, enter the following address:

https://client.arongroups.co/login

Then select the "Forgot Password" option, and enter the email you registered with on this page.

By clicking the "Send" option, a link will be sent to your email; click on the link, enter the new page, and register your new password.

I need Some training videos to learn about the features of the platform and the user panel.

Contact the customer support and ask for educational videos.

Also, note that to review all cases and receive a quick response, consider the online chat section; ad tickets take more time to respond.

What currencies can I use to open an account?

Deposits in designated digital currencies, as well as dollars, euros, liras, and IRT, are possible at the broker.

After depositing to trading accounts with any of the methods you choose, your funds will be converted into one of the following three currencies – according to your account:

Aron Markets accounts are based on dollars (USD), cents (USN), and IRT with the symbol XTS.

What are the spreads?

All accounts, except for the Nano account, have variable or floating spreads, determined by market supply and demand.

However, the spread is significantly lower in Standard and VIP accounts compared to Nano.
Additionally, the Islamic account offers fixed spreads.

To view the spread of your desired symbols, simply create an account of your preferred type and check the live spread in the “Market Watch” section.

How can I change the leverage?

To change your account's leverage, go to the “Accounts” section, then “Overview of Accounts,” and then click on “Login” or the desired account; now tap on the “Change” option. Please note that you should not have any “open trade” to change the leverage. Your request will be processed within one working hour.

Also, note that demo accounts cannot change leverage, but you can create a new one if needed.

What is the minimum deposit required to open a trading account?

To open an account, you should provide the minimum initial deposit as follows:

Standard account: 50 dollars or its equivalent in IRT

ECN account: 500 dollars or its equivalent in IRT

VIP account: 2500 dollars or its equivalent in IRT

Nano account: 1 dollar or its equivalent in IRT Islamic account: 100 dollar or its equivalent in IRT

Copy trading account: 500 dollars for the master and 100 dollars for the investor or the equivalent of these amounts in IRT

However, note that the minimum deposit to the broker is 1 million IRT or 25 dollars or its equivalent in digital currencies. Customers can also make deposits less than the minimum amount after activating the accounts.

Deposit conditions will be different for investment accounts.

How do you open a live and a demo account?

To open a live and demo account, enter your user panel through the following address:

https://client.arongroups.co/accounts

Choose the "Open a Demo Account" option or the "Main Account" from the "Accounts" section.

You can open a demo or trial account through the "Open Demo Account" section.

To log into trading accounts select the server address based on account type:

AronMarket-Demo: Demo accounts

AronMarket-MT5: Main accounts

What is the broker’s trading platform?

Currently, MetaTrader 5 is the only trading platform in the broker. Metatrader’s features include easy access to the current price, the possibility of using linear drawing tools and indicators, viewing charts, providing long and short trades, receiving news, etc. MetaTrader software also allows you to create a demo and live account.

How can I download my trading platform on a desktop / iOS / Android / Mac?

Different versions of this program can be downloaded from the following address:

https://client.arongroups.co/downloads/

What is the investor password?

The investor password is a password to enter your trading account through MetaTrader 5. It consists of letters and numbers and provides access to your trading account information. In this way, you can show the results of your transactions to others.

Any MetaTrader account has 2 separate passwords: the main password or the trader’s password and the investor’s password. Each password gives you different accesses.

Usually, you log into the Metatrader account using the trader’s password. Using the trader’s password, we can perform all trading activities in Metatrader. This means we can create a trade, modify it, or close open trades.

However, when you enter the MetaTrader 5 trading account using the investor password, you do not have access to the transactions. You can only see open trades and trade history.

When you give other traders the investor password, they can evaluate your trading strategy, keeping your trading account safe. However, MetaTrader does not allow users to trade through the “Investor Password” mode.

You may confidently share your investor’s password with other traders, friends, family members, clients, and others.

What is the difference between live and demo accounts?

A demo account is designed for learning. In this account, traders can trade with virtual currency, so the profit and loss are virtual. The live or main account requires depositing real money, and its profits and losses are real.

What is the difference between Hedging and Netting?

Trade style:

Netting

You will have one “Open Trade” on one symbol; if you add volume, averaging will happen. If you enter a position against the direction of the first trade, the volume of your “Open Trades” will be reduced.

Hedging

A new trade is opened for each short or long position, and you can have several open trades on one symbol.

Where are the sources of Aron Markets rates and prices?

Due to the lack of reliable sources, IRT rates are set by the broker itself by checking various criteria.

However, other rates are charged from LPs, the sources of which are as follows:

b2broker

Fx-edge / match trade

Lmax

Binance

Huobi

May depositing money into a saving account alone lead to receiving interest?

You can create your desired Aron savings account to use the risk-free investment opportunity.

Refer to the “Accounts” section and create the “Main Account” in the user panel. Choose the Aron saving account and the base currency of the account according to your needs.

Then, provide the minimum deposit of $100 or its equivalent.

Please note that no transaction will be added to your Aron saving account through Metatrader, etc.; simply depositing money into these accounts will bring you a profit.

Also, any customer can create both a IRT and a dollar saving account and use both to invest simultaneously.

Aron saving interest is deposited to this account on the last day of every month.

Is there any training program for the MetaTrader 5 trading platform?

Virtual training is available. In addition to preparing educational materials in text, audio, or video, participating in online webinars is also very useful.

Aron Markets has spent a lot of money and time in this field to provide free training for all lovers and enthusiasts of the forex market, which can be easily accessed through the following links:

https://arongroups.co/starting-guide/

https://arongroups.co/meta-trader-5/

https://blog.arongroups.co/category/tutorials/software-tutorials/

Why can’t I connect to the broker server in Metatrader 5?

When using MetaTrader 5, you need a suitable VPN.

Also, you don’t need any VPN or WPS to access the website or use MetaTrader.

However, you sometimes may not be able to connect to Aron Markets server due to software errors; in such cases, the best solution is to uninstall and reinstall the software. Also, always download and install the latest version of the App.

Does my trading account earn interest?

An annual interest is considered for Standard, ECN, and VIP accounts.

This profit is calculated only for the amount not used in the trades, which is part of the “Free Margin.” It is calculated as a net deposit or Equity minus the used margin.

This profit is added to the client’s trading account on the last day of every month.

what is leverage??

Leverage is a powerful tool that empowers traders to borrow more credit from the broker, enabling them to trade in higher volumes and potentially increase their profits.

For example, if you use up to 100 leverage and the price of 1 lot of molten gold (1 kg) is 1 billion IRT, you can trade 1 lot of molten gold by paying only 10 million IRT. (collateral = leverage / actual price)

If I have an open trade, how much of my balance can I withdraw?

The minimum Margin should be as follows to withdraw money:

For all trading accounts: The minimum margin level is 100%.

For ECN accounts: The minimum margin level is 10%.

How is the margin level calculated?

Margin level is the ratio of equity to Margin. (in percent)

Margin level = (equity divided by Margin) × 100

Note that understanding the concept of margin level is very important. The broker determines whether the trader can trade by monitoring the margin level.

How can I calculate the free margin?

Free Margin is the difference between your account equity and the Margin of your open positions. It is the amount of money not currently involved in trades; you can withdraw part of it, spend it on opening other trades, or use it to cover losses in current trades of the same account. Click to read more.

The free margin formula equals the equity minus the Margin

Free Margin = Equity - Margin

How can I calculate the margin?

Margin is the initial collateral required to open a transaction, calculated based on the leverage.

Margin equals to:

trade value divided by account leverage

trade value: trade volume × contract volume × symbol unit price

Exception: Note that leverage has a fixed amount for different accounts in cryptocurrency and stock symbols.

Example:

Get the required Margin for one lot of EUR against USD in your account with a leverage of 100 (1:100) at the rate of 1.4345.

Each euro lot against the US dollar is one hundred thousand euros.

The EUR/USD rate is equal to 1.4345

100 thousand × 1.4345 equals 143450

So, one lot of euros is equal to 143450 dollars. Our leverage is 1:100. As a result, we have to provide one percent of it.

That means:

143450 divided by 100 times would equal $1434.50.

So, a position with the volume of one EUR/USD lot in an account with a leverage of 1:100 needs a $1,434.50 margin.

How is my trading account balance calculated?

Equity equals the account balance plus the variable profit or loss of open positions at any given time.

Equity = balance + floating profit or loss

How do you calculate swaps for all types of accounts?

Swap for IRT symbols Contract volume × trade volume × long/short swap point Swap for international symbols Contract volume × trade volume × long/short swap point × tick size Note: To see the contract size, tick size, and swap point in IRT and international symbols, visit the "Symbol Properties" section in Metatrader.

How to calculate the commission for all types of accounts?

Commissions in Aron Markets are calculated based on each trade.

On the other hand, the commissions are different based on symbol, market, and account.

The value of a trade is equal to the trade volume × contract volume × the price of the symbol

The commission is equal to trade value × set percentage ÷ 100

You can also see the coefficient of the commissions according to the type of the symbol, the market, or the account at the following address, or check from the feature section of each symbol:

https://arongroups.co/fa/trading-accounts/

Terms of the Transaction

How much is each Lot per trading symbol?

To see the contract size of each symbol, refer to the symbol properties section in Meta Trader:

Application:

With the Meta Trader application, accessing symbol properties is a breeze. Simply click on 'Prices' and select 'Properties' in the new window to view all the specifications of the desired symbol, including the contract size for each lot.

Windows version:

If you have installed the "Windows" version of the Meta Trader, right-click the desired icon and select the "Specification" option in the opened window.

In this way, you will see all the specifications of the desired symbol, including the contract size, for each lot.

What are your trading hours?

Aron Markets is the first broker to offer IRT symbols on a global level in addition to international symbols.

Traders can view the time of each symbol in the properties section in Metatrader, taking into account the GMT difference.

All trades and times recorded in the user panel and Metatrader are in server time.

The time difference with the server in the first six months of the year is 30 minutes, and in the second six months, it is 1:30 hours, which will be added to the server time because of country time delay.

For example, when the server time is 11:00, it will be equal to 11:30, considering a 30-minute difference to country time. And in case of a 1:30-hour difference with the server, the time will be 12:30 country time.

Can you guarantee that my order will be executed at the selected price?

It will be executed immediately whenever the order reaches the Buy Limit, Buy Stop, Stop Loss, Take Profit, Sell Limit, and Sell Stop points.

However, we reserve the right to execute orders at the first available price in high volatility, price gaps, when economic news is released, etc.

A trade is valid only at the current rate.

Do your spreads change When news releases?

The Aron Markets spread is floating, so the difference between a currency pair's BID and ASK prices constantly changes.

Trading prices at Aron Markets are set by multiple liquidity providers and are passed on directly to clients.

This means that spreads fluctuate based on supply, demand, and general market volatility.

Therefore, the spread increases at the time of the release of economic information, as well as the times when liquidity in the market is low, such as holidays and midnights.

How can I open a new trade or position?

Web-based version: To open a new position, click on "New Order" from the Tools menu. You can also open the "Order" window by pressing the "F9" button or by double-clicking the trading icon in the "Market Watch" window. You can also open the "New Order" command from the right menu in the "Market Watch" window or the "Trade" window. The Order window is used to open and change the parameters of trading positions. Symbol option: The symbol determines which asset you are trading by selecting the desired symbol. Volume: Shows the trading volume in LOT. Stop Loss: Determines the limit of loss for each trade. (optional) Take Profit: Determines the profit limit. (optional) Android/iOS version: Select the trading symbol from the "Quotes" tab and click the "New Order" option in the small window that opens. Symbol: The asset you are trading. Market Execution: In this case, you can buy and sell based on the market rate. Then, you have to determine the trading volume in LOT. SL: Determines the stop loss order. (optional) TP: Determines the profit limit. (optional) Fill or kill: these orders must be executed completely or canceled. Immediate or Cancel: Using this command, a part of the order that can be executed immediately will occur, and the rest will be canceled.

How can I close an open position?

In the desktop version, double-click or right-click on the trade you want to close.

In the order window, click "Close" and "OK".

In the Android/iOS version, on the "Trade" tab, press and hold the order you want to choose. Then, select the requested action in the small pop-up window that appears.

You can view all closed positions in the "History" tab.

Why can’t I place a new order?

If you log in with an investor's password, you cannot place orders or make changes to the trading account.

Your margin level has reached the margin call, or your balance needs increased.

Why is my open order closed?

If your margin level goes lower than the margin call level and the market continues to move against your position, the broker will close your losing positions. Of course, each account in Aron Markets has different limits. This limit is called the "Stop Out Level". For example, when the Stop Out Level is set at 50% by the broker, MetaTrader will automatically close your trade when your margin level reaches 50%, and it will start by closing the trade that is in huge loss.

Usually, closing a losing position raises the margin level above 50%, as this frees up the position's margin. In other words, the total margin will be lower, and therefore, the margin level will be higher. The system increases the margin level above 50% by closing the most unprofitable position at the beginning. However, if your other positions remain unprofitable and the margin level reaches 50%, the system will also close your other positions.

What should I do if I have a problem with a particular trade?

You can send a ticket and ask for a review of trades that have encountered problems or were closed with conditions contrary to your expectations.

For this purpose, the necessary documents must be provided by the customer:

The client must send the trading account number and the position number along with the description and trading journal of the position in a ticket.

Also, clients can send pictures to better present their problem

The following method can be used to prepare a trading journal:

https://dl.aron-groups.co/support/Training/25_journals_fa.pdf

How can I set or change stop loss or profit limit orders?

Stop Loss order: A stop-loss order helps the trader limit trading losses. If prices move against the trader's prediction, this order will close the trade immediately. The stop-loss order is attached to the "Market" and "Pending" orders. In long orders, the stop-loss order will be activated based on the BID price. In short orders, the stop-loss order will be activated based on the ASK price. "Profit Limit" order or "Take Profit": When the profit reaches a certain level, the profit limit order is activated, and the trade is closed. The "Profit Limit" order of the long trade is usually determined based on the BID price, and the "Profit Limit" order of the short trade is determined based on the ASK price. Method: You can set "Stop Loss" / "Take Profit" in the order window. Select the "New Order" command from the "Trade" tab and determine your profit and loss limit according to your position. To change the profit limit or loss limit in the trade tab, right-click/touch on your open trade and select the "Modify" or "Delete" option. Once the order has reached the predetermined price, you cannot change or remove the Stop Loss / Take Profit condition.

Why does my trade open with a negative amount?

It might be due to calculating the spread or price difference between supply and demand.

"Spread" refers to the difference between the buy and sell price.

The difference between the price offered by the buyer and the price provided by the seller is called the bid-ask spread.

When there's a wider spread, that means there's a bigger difference between the two prices, so there's usually less liquidity and more volatility here. On the other hand, a lower spread indicates low volatility and high liquidity. Therefore, the price will bear a smaller spread when trading a currency pair with a tighter spread.

What site can I use to analyze my trades?

You can use its special services to analyze trading symbols by registering on the Aron Charts site.

aroncharts.com

Aron Charts is a financial charting platform that helps professional financial market traders make well-informed decisions.

Aron Markets' TradingView page

tradingview.com/u/arongroups

Is it possible to scalp?

Scalping is a type of intraday trading strategy in which traders aim to make a small profit, usually a few tenths of a percent. A scalper seeks to make small profits at minor intervals. Due to the low spread, traders can easily scalp trades in all Aron Markets accounts.

What withdrawal methods can I use?

You can withdraw funds using methods like IRT Exchange, Iraq Dollar Exchange, Tether on the TRC20 and BEP20 (BSC) network .

What is the minimum and maximum withdrawal amount?

IRT Exchange: 1 million to 100 million IRT. Tether (USDT): $20 to $15,000. Iraq Exchange: $100 to $3,000.

Should I pay a fee for withdrawal?

IRT Exchange: 0.5% fee (minimum $2 or equivalent). Tether TRC20: For fee details, please refer to the relevant platform. Tether BEP20: For fee details, please refer to the relevant platform. Iraq Exchange: 1% fee (minimum $1 or equivalent).

Can I withdraw through a third party?

Withdrawals must be done by the account holder, except for cryptocurrency , which allow third-party withdrawals, but at your own risk.

How can I withdraw from my account?

Go to the "Assets" section, select "Withdraw Funds," choose your method, enter your withdrawal details, and confirm the amount. Once processed, withdrawals may take up to an hour to be approved.

Can I use a different method when withdrawing than when depositing?

Yes, you can deposit and withdraw using any available platform.

Can I withdraw if I have an open position?

Yes, but you need to maintain a minimum margin:

All trading accounts: 100% margin level required.

Cash account: 10% margin level.

How can I cancel my withdrawal request?

If the transaction hasn't been processed yet, you can cancel it. Go to your profile, fill out the "Cancel Withdrawal" form, and submit it. Your withdrawal will be canceled within one business day.

Why was my withdrawal request cancelled?

Your request may have been canceled due to:

Higher fees: From no trades/investments made or violations found.

Other reasons: Insufficient margin, third-party deposits, or invalid account details.

If your withdrawal is rejected, you'll receive an email explaining the reason.

How long does it take to process my withdrawal?

Tether: 1 hour to 1 working day.

Other methods: 1 to 3 working days.

Why can’t I withdraw? There is an error when clicking on the withdrawal option.

Ensure your account is verified and you’ve passed identity checks. Withdrawals may be temporarily disabled for compliance reasons, in which case, you’ll be notified via a support ticket.

When can I withdraw money from my Aron saving account?

You can withdraw from Sunday at 12:01 AM to Monday at 11:59 PM. If withdrawing within 30 days of your last deposit, a 4% fee applies. After 30 days, withdrawals are free.

When can I withdraw from the Investment Fund account?

Withdrawal from the fund account will be possible after closing the purchase position of your stock.
Also, note that withdrawing money from the fund account earlier than opening means closing the transaction earlier, and a 4% early withdrawal fee will apply, so you will not be charged any interest.

What should I do to track my withdrawal?

If the withdrawal time has passed, contact support to receive your transaction receipt.
For Tether withdrawals, you can request the transaction hash from your user panel under the "Request Transaction Hash" section. Once the payment is complete, the hash will be sent to you.
The transaction hash will also be sent to your email after the withdrawal is finalized.

I had deposited Tether, and now I am withdrawing it. Why is there a difference between the amount of deposit and withdrawal?

"It should be noted that the base currency of a broker's trading accounts is only IRT and Dollars. (Base currency is USD) For this reason, when a customer deposits in Tether or any other digital currency, the deposit currency is converted to the account's base currency, and the conversion rate is applied." When the customer intends to withdraw from the account's base currency to the currency requested by the customer, the exchange rate will be applied. A rope always has a higher value than a dollar, so you will receive more dollars by depositing a tether. Also, when withdrawing in Tether, you will receive less Tether due to the lower value of dollars than Tether. For example, by depositing 1,000 Tether, you may receive the equivalent of $1,010, but by withdrawing 1000 dollars, you will receive 980 Tether. (This is an example, and the numbers are hypothetical)

What is the minimum deposit amount?

The minimum deposit amounts for each platform are as follows: - **Ziraat Bank:** $50 - **Toman Platform:** 1 million tomans (for deposits over 100 million tomans, contact support first) - **Iraq Exchange (Dollar):** $200 - **Other methods:** $25

Do you have to pay a fee to deposit?

There are fees for the following methods, while others are free: Ziraat Bank:** 3% fee (minimum $2)

How can I charge my account? / What payment methods can I use?

We offer several ways to deposit funds: - **Online Exchange:** Deposit in IRT and deposit in dollars through the Iraqi exchange without fees via the bot Https://T.me/Exchange_AB_bot - **Bank transfer:** Ziraat Bank in Turkey, where deposits will be converted to Turkish lira and then to your account’s base currency. - **Cryptocurrency:** You can use all supported cryptocurrencies listed on our website and in your user panel.

How long does it take to process deposits?

Crypto deposits is usually instant, but may sometimes take 30-45 minutes. Bank transfers or deposits through IRT or Iraqi exchanges can take from an hour to up to one business day. Our finance team is available from Sunday to Thursday, 8 AM to 22 PM, and Saturday and Friday, 10 AM to 19 PM (Iran time). Requests are processed in order based on the deposit method. If there’s any issue, you’ll be notified via email or ticket.

Can I deposit from a country other than my country of residence?

Yes, you can deposit from anywhere in the world using the following methods: - **Bank transfer:** Turkiye Ziraat Bank - **Cryptocurrency:** All supported cryptocurrencies available in your panel.

Can I make my deposit through a third party?

Third-party deposits aren’t accepted and will be refunded. However, third-party deposits through cryptocurrency may be allowed.

Why was my deposit request cancelled?

Your deposit request may have been canceled for one of these reasons:

For exchanges:

- Incomplete exchange form (missing signature, tracking number, unclear text, or missing information)

- Mismatch between card number and deposit receipt

- Third-party deposits via bank or online platforms

- Invalid or forged documents

- Mismatch between the declared amount and deposited amount

For bank transfers:

- Third-party deposits

- Missing deposit receipt

- Mismatch between the declared amount and deposited amount

For online platforms:

- No receipt uploaded

- Missing information (tracking number, wallet address, date, time, and amount)

- Mismatch between the declared amount and deposited amount

- Unclear receipt

For cryptocurrency:

- Missing necessary information (transaction hash, wallet address, date, time, and amount)

- Mismatch between the declared amount and deposited amount

- Incorrect deposit method is chosen based on the platform used

My deposit has been declined; what should I do?

If your deposit is rejected, you’ll receive an email explaining the reasons. If you need more info, feel free to contact our support team.

What is the maximum deposit per platform?

There’s no maximum limit for crypto deposits. However, other methods may have daily limits. To check the maximum deposit for each platform, log in to your panel, go to the deposit section, choose the method, and you’ll see the maximum amount. For deposits over 100 million IRT via Iranian exchanges, be sure to confirm the details with online support.

Are there bonuses for deposits?

If you deposit at least $50 (or its equivalent in other currencies) directly into your trading account, available bonuses will be automatically applied. If you don’t receive the bonus, avoid trading and submit a support ticket. Wait until the issue is resolved before you start trading. Please note that if you transfer or withdraw funds within 30 days of receiving a bonus, or if your account hits stop-out, the bonus will be automatically removed.

I made a deposit, but it was not automatically added to my account. What should I do?

If you’ve deposited through different platforms and it hasn’t been credited to your account within the expected time, just contact our online support team and provide the necessary details: - **For crypto deposits:** Send the transaction hash link, your email, and the method you used for depositing. - **For other methods:** Send your, email, a copy of the deposit receipt, and the transaction reference number to the support team.

How can I transfer money through my trading accounts?

In your dashboard, go to the "Funds" section and select "Transfer Funds." Choose the source account in the top field and the destination account in the bottom field, then enter the amount you want to transfer and confirm.

Are there any restrictions on internal transfers?

No, there are no limits for internal transfers between wallets, trading accounts, or bank accounts. You can manage these freely from your dashboard.

Do you charge a commission for internal transfers?

No, internal transfers between wallets, trading accounts, social trading accounts, or bank accounts are free. However, keep in mind that currency conversion rates will apply when converting between currencies, such as from USD to IRT, based on real-time exchange rates.

How long does it take to process an internal transfer?

Transfers between accounts or wallets are processed in just a few seconds. Please note that since wallets are deactivated, transfers can only be made from wallets to trading accounts, and withdrawals are only possible from these accounts.

Is it possible to transfer from one client to another’ account within the broker?

Yes, you can. Go to your dashboard, select 'Funds,' and choose 'Transfer to Another Client.' Enter the amount you wish to transfer from your trading account to the recipient’s trading account. Transfers take between 1 hour to 1 business day and incur a 0.5% fee (with a minimum fee of $5 and a minimum transfer amount of $100). Please note that the recipient of a customer-to-customer transfer will not receive a bonus, as bonuses are only applied to direct deposits.

Why was the internal transfer between two customers canceled and rejected?

If the source account doesn’t have enough margin to cover open trades, the transfer will be canceled.